Shipping policy

Thank you for shopping with MUSE JOYCE. We are committed to delivering your jewelry safely and efficiently. Please review our shipping policy below for details on processing and delivery.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • During peak seasons or promotional periods, processing time may extend slightly.

  • Once your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Time & Delivery Estimates

Estimated delivery times vary depending on your location:

  • United States / Europe: 7–12 business days

  • Asia: 5–10 business days

  • Other International Locations: 7–15 business days

Please note that delivery times are estimates and may be affected by customs clearance, local postal services, weather, or other unforeseen delays.

3. Shipping Fees

  • We offer standard shipping at a calculated rate at checkout.

  • Free shipping may be available for orders over a certain amount (if applicable during promotions).

  • Shipping fees are non-refundable once the order has been shipped.

4. Tracking Your Order

Once your order has been dispatched, a tracking number will be sent to your registered email address.
Please allow 24–48 hours for tracking updates to appear in the system.

5. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

  • MUSE JOYCE is not responsible for delays caused by customs processing.

6. Incorrect Address

Please ensure your shipping address is accurate at checkout.

  • We are not responsible for orders shipped to incorrectly provided addresses.

  • If you need to change your address, contact us within 24 hours of placing your order.

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost:

  • Please contact us within 7 days of the expected delivery date.

  • We will assist you in contacting the shipping carrier and resolving the issue.

8. Contact Information

If you have any questions regarding shipping, please contact us:

Store Name: MUSE JOYCE
Email: jiaz7583@gmail.com
Phone: 13168099934

We appreciate your trust in MUSE JOYCE and thank you for choosing our jewelry. ✨